And certainly do not use Acronis without insisting on a trial wherein you attempt to actually a restore a production server to a test machine. The moral of this story is DO NOT RELY ON CLOUD BACKUP as a primary backup method. It seems unlikely that the restore will actually work and most likely they have lost all their data - the cost will be heavy and they may not recover their business. Acronis is a data protection software vendor that emerged as a separate company from Parallels in Singapore and became a private company in 2003. Every Acronis user can access the backup console, download the required. Now I am the first to point out that this company should have had a decent local-backup solution - but unfortunately their MSP had only integrated Acronis Cloud Backup. Highly customizable and cost-effective, Acronis provides backup, disaster recovery and secure data access for SMBs and enterprise clients. To start Acronis Backup on a machine (device), you need to install a backup agent. This from Holland, France, Malaysia and the UAE. It keeps business running, protecting any workload, scaling without limits, and saving. That is when it works - for half a day it was impossible to browse the backups - after several minutes of watching the activity-ticker it would bomb out with "The server is not available at the moment. Acronis Backup delivers the data protection that meets todays demands. I tried from 4 different global location - one in the same country as the source (I back-traced the IP) - France but no matter where I attempted to download files, I could never get more than a trickle - I saw a peak of 800 KB/s several days back but generally it runs to less than 50 KB/s. You can find more details on file and folder recovery in the Acronis Cyber Backup Online Help. ![]() Click Recover to restore the file to the original machine or Download to download a file via your browser. I figured I would install a parallel server and pull their data down in the meantime. Browse and select the drive, folder, and/or file you want to recover. That was 5 days ago and it is still "recovering". I cleared the server of the malware, installed the latest Acronis Windows agents, and initiated recovery from the night before. The company uses Acronis Cloud Backup for their Single HP Proliant Server. I long abandoned Acronis at v11.7 as I just had too many bad experiences with their software but I was thrust back into the world of Acronis last week when I was consulted to assist with a Ransomware recovery project.
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